Shipping policy

Order Processing Time

All orders are processed within 3-7business days (excluding weekends and public holidays). Once your order has been processed, it will be shipped .

You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Time

Shipping times vary depending on your location:

Local Shipping: 12-18business days
Regional Shipping: 12-18business days
International Shipping: 10- 25business days

Please note that shipping times are estimates and may be affected by customs, courier delays, or peak seasons.

Shipping Costs

Shipping fees are calculated at checkout based on your location and the weight of your order.

Occasionally, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Delays

While we strive to deliver your order on time, delays may occur due to:

High order volumes
Courier service disruptions
Customs clearance procedures

We are not responsible for delays caused by the courier or customs.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos (if applicable). We will work to resolve the issue.

If you have any questions about your shipment, please contact our customer support team at:

skinbond01@gmail.com